Maintenance

How to Report a Maintenance Emergency:

All tenant requests for maintenance services must be made by calling the Ipswich Housing Authority during business hours (Monday - Thursday 7:30AM-4:00PM, Friday 7:30AM-11:15AM) at 978-356-2860. After business hours, the IHA answering service will screen maintenance calls and forward emergency requests to the on-call maintenance worker.

When calling into the office for non-emergency maintenance calls, you may leave a message with the following information at ext. 207:

Name

Phone number

Apartment number

Name of your development (exp. Agawam Village Family)

A brief description of the problem.

NOTE: Do not leave a message for Emergency Work Orders. Please contact the Administrative office.

If you have a non-emergency maintenance work order or any other maintenance related questions please contact:

Doug Batchelder
Director of Maintenance & Modernization
douglas@ipswichhousing.com
(978) 356-2860 ext. 207

Click on the link below to view a copy of Ipswich Housing Authority’s Emergency Maintenance Policy with detailed instructions on how to request maintenance work orders, as well as the description of emergency conditions.

https://www.ipswichhousingauthority.com/s/IHA-Emergency-Work-Order-Maintenance-Policy.pdf